How and when do I get my trade-in credit(s)? In the event I am no longer eligible for trade-in credits based on promo value I will still receive the market value for my trade-in, less any promo value credits already applied. I return or exchange the device(s) that was required to be eligible for the promo value.I don't satisfy the conditions associated with the promotion under which I created my trade-in order, such as maintaining active postpaid Verizon service on my new device(s) for a minimum number of months or changing to an ineligible Verizon service plan or paying off my device payment agreement early, or.In addition to the General Rules above, if my trade-in credit(s) are based on promo value, I understand that I will not be eligible to receive any trade-in credit(s) for my device(s) if: Special Rules (applicable to a trade-in eligible for promo value) Once I submit my device(s) to Verizon the device(s) will not be returned to me.if I don't delete Content or remove the Card(s) when I submit my device(s) to Verizon, the Card(s) will not be returned to me and any Content cannot be recovered.Verizon determines that my device(s) was reported as lost or stolen, purchased with government funds, or constitutes government property.My device(s) is a 3G Prepaid phone in the Box that has not been active on Verizon Service for at least six (6) months.My device(s) is a 4G Prepaid phone in the box that has not had at least one (1) monthly payment of Verizon service.My device(s) arrived at Verizon more than thirty (30) days after I completed my trade-in order(s).I didn't ship my device(s) using the Verizon-provided label or shipping kit.The make, model and/or condition of the shipped device(s) doesn't match what I described when I completed my trade-in order(s).

I understand that I will not be eligible to receive any trade-in credit(s) for my device(s) if: Need help? Visit our Trade-In user guide. Note: if the battery is damaged and not removable, your device is not eligible for trade in. Remove a damaged battery (to the extent it is removable) and dispose of it properly.' Unlock' my device by disabling/turning off all password-protected security features (e.g., Find My iPhone or Kill Switch).Remove and retain all accessories, such as memory or SIM cards (' Cards').Delete all personal info and data, including pictures (' Content').It's my responsibility, before I ship my device(s) to Verizon, to: General Rules (applicable to all trade-ins)

These terms apply whether I am trading in one (1) or multiple devices in the same transaction in exchange for trade-in credit(s), the amount of which is based on either the market value of my device(s) at the time I created the trade-in order, or promo value, if applicable, to my trade-in order at the time it was created. When participating in the Verizon Device Trade–in Program (' Program'), you will be asked to agree to the following terms and conditions:

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